SHIPPING AND RETURNS

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not satisfied with your order you may return your order within 14 days from the day you received the item.

SHIPPING

PLEASE SEE BELOW THIS PAGE RATES AND ESTIMATED DELIVERY TIMES

Delivery in 5 working days. Orders placed before 6:30 p.m. Monday to Friday will be delivered the next working day

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses.

If the country of destination cannot be found in the attached table, consult our Customer Service at hello@danielaparella.com to check the fee.


RETURN SHIPPING CHARGE
Once you have received your order, you have 15 days to make a return. You only need to send an email at hello@danielaparella.com and attach the name of the garments that you want to send back with you order number.

Customer is responsible for the generated return costs. The product must be in perfect conditions and the original labels need to be included.

If you want to make an exchange for another garment, you will need to make a return and place a new order. Shipping costs of the second order will be refunded in this case.

The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.

REFUND
To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier. Please allow up to 14 days for us to process your refund.


IF YOU NEED ANY ASSISTANCE, PLEASE CONTACT CUSTOMER CARE ON:
+34619118237 or email customer service - hello@danielaparella.com

AREACOUNTRYCOURIERDELIVERYPRICE
SPAINSPAINMRW1 WEEK10,00€
SPAINCanary Islands, Ceuta, Melilla MRW1-2 WEEK15,00€
EUROPE 1France, Germany, Italy, Portugal, UK, Ireland and Nord IrelandUPS1-2 WEEKS15,00€
EUROPE 2Belgium, Rep. Czech R., Denmark, Luxemburg, Netherlands, Switzerland, Austria, Monaco UPS1-2 WEEKS15,00€
EUROPE 3Greece, Croatia, Estonia, Latvia, Eslovakia, Cyprus, Lithuania, Ukraine, Hungary, Bulgaria, Romania, Malt, Poland, Finland, Sweden, Norway... UPS2-3 WEEKS18,00€
EUROPE 4Russia, Turkey, Albania UPS2-3 WEEKS30,00€
NORTH AMERICAUSA, Canada, P.Rico, Mexico UPS2-3 WEEKS30,00€
SOUTH AMERICA Argentina, Bolivia, Chile, Peru, Brasil… UPS2-3 WEEKS30,00€
AFRICAUPS2-3 WEEKS30,00€
ASIA / PACÍFICHong Kong, Japón, China, India, Israel, Singapore, Australia, Korea... UPS2-3 WEEKS30,00€